Roti making robot rotimatic: Difference between revisions
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Quotes: https://rotimatic.com | Quotes: https://rotimatic.com | ||
[[Roti_making_robot_rotimatic/BlueGiga_WF121_PCB_ZEM0040-1|BlueGiga WF121 WiFi Module & PCB]] | |||
Also see: https://wiki.hackerdojo.com/index.php?title=Rotimatic works in process with roti robo replications two & three. | |||
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[mutually exchanged pleasantries and conclusion of call] | [mutually exchanged pleasantries and conclusion of call] | ||
</pre> | </pre> | ||
== Follow-up Support Call == | |||
@15:00 hours on a Thursday call support phone number provided. | |||
10 minute call with D. | |||
<pre> | |||
>> Hacker says... | |||
I'm repairing a machine and have followed the directions from support earlier. | |||
I'm still having some issues getting the machine to start up. | |||
I've replaced the blown Thermal Fuse and looking for the reset procedure. | |||
The device has gone from a 0x6 error to 0x5 with a Later option. | |||
After doing the initial start up homing it lands on a error message about too hot. | |||
{Further discussion about connecting to the internet and using the app for support} | |||
{Discussed various reasons this isn't an option, asked about off-line update options} | |||
Can you provide updated firmware so I can attempt a update via USB Thumb Stick method? | |||
>> rotomatic says... | |||
{Some consternation over who/how the machine was opened and repaired} | |||
Send an e-mail to support with your information for additional follow up. | |||
{Discussed a few other details and concluded call} | |||
</pre> | |||
== Support E-mail == | |||
* Sent an e-mail to support [at] simplistic [dot] com with general inquiry for firmware | |||
* Got an instant automatic response to the inquiry | |||
* 2 minutes later Jason messaged that they were looking in to it | |||
* A few minutes later they sent information on update and copy of firmware | |||
** Intructions: | |||
*** Use 16GB or smaller USB Thumb Drive (Worked with 512MB) | |||
*** Format with FAT32, not quick format (Worked with FAT16) | |||
*** Extract Zip file | |||
*** Copy <code>update.img</code> to USB Thumb Drive | |||
*** Insert USB with machine unplugged | |||
*** Plug machine in, wait 60 seconds (should here ~20 sec tone) | |||
*** Machine should reboot itself, usual quick beep | |||
*** May still have invisible error <code>0x5</code> press 4th button "Later" | |||